Wolters Kluwer is a leading organization with focus on clinical effectiveness, research and learning, safety and surveillance, and interoperability and data intelligence. Solutions are Clinical Decision Support, Clinical Drug Information, Patient Engagement, Clinical Terminologies, Clinical Surveillance, Nursing Education, Nursing Practice Solutions, Medical Research, Medical, Nursing and Allied Health journal and book publishing solutions, Continuing Education.
Their Salesforce implementation was out of the box and was not configured to optimally support their business development and marketing team. Below were some of their challenges: